A Complete Range of Customs Services

FWD Freight Services Ltd. is able to arrange customs clearance of any consignment arriving by sea, air or road at any port or airport in the UK. We can arrange for EAD documents to be issued for any consignment, shipping outside of the EU that is transhipping to an EU country.

We can clear goods into free circulation against payment of customs duty and VAT. Alternatively we have considerable experience in arranging customs clearance under other customs regimes such as IPR (Inward Processing Relief), Drawback or Suspension.

Customs Specialists Across the Board

Our fully trained staff have considerable knowledge and expertise in the clearance of all types of cargo including Foodstuffs, Fruit, Alcoholic Drinks, Timber and Pet Food.

We are also able to arrange for the movement of alcoholic drinks between EU countries and the UK, and control the necessary customs paperwork involved.

The Paperwork

In order for us to produce a customs clearance for your shipment, we require the following documents:

  • Commercial Invoice
  • Packing List
  • Bill of Lading
  • Certificate of Origin

From the Commercial Invoice and Packing List we can gain the value of the cargo, the weight, the pieces and also the amount of cartons or packages.

The Bill of Lading, on the other hand, lets us know everything about the shipment, including what container the cargo is in, what vessel it is on, the exporter and importer, plus much more.

Finally, the Certificate of Origin lets us know the origin of the goods and if they are eligible for a reduced Duty rate.

The Process

Once we have all this information, we send your customs clearance to customs at the port where your shipment is due to arrive. Customs will check the customs clearance document and lets us know how much Duty and VAT is payable.

Once customs has cleared your cargo within the container, we will then arrange delivery and inform you of the Duty and VAT payable – if any.

AEO Accredited

We aim to provide the best service possible for our customers.
To ensure that we offer excellent service, we have become an Authorised Economic Operator (AEO). This has allowed us to gain better links with customs offices overseas, and clear goods a lot easier and quicker. With this, we enable our customers and clients to receive their goods fast.

This internationally recognised accreditation is granted to companies who fulfil the criteria of customs compliance to demonstrate consistent quality and integrity in the international supply chain.

The Benefits of Shipping with FWD

FWD Freight Services Ltd. is an Authorised Economic Operator (AEO), certificate number GB AEOF 000364/19.

As an AEO, FWD Freight Services Ltd. is entitled to:

  • Easier admittance to customs simplifications
  • Fewer physical and document-based controls
  • Priority treatment if selected for customs control such as a cargo examination
  • Possibility to request a specific place for such control

This ensures that our customers can be certain that their customs transactions will be carried out to the very highest standard.

If you need any further information on how our AEO certification may be of assistance to you please contact us.

Sea Freight

Road & Rail

Air Freight

Customs & AEO

Specialist Services


I’m very happy with the service from FWD. They answer the phone straight away, very helpful and know exactly what they are doing. Natasha and Jack are just so friendly and sort everything out for you. Thank you.


Alastair and Barbara made this experience very comfortable for me. Easy to communicate with, always attempted to deal with my requests. Will only use this company for shipping my goods. I shipped from China to UK on this occasion. Great job guys. Thanks.